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1. Shipping Services Offered
Jexport Solutions provides a range of shipping services, including:
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Standard Shipping – Domestic and international deliveries via road, air, or sea.
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RoRo (Roll-on/Roll-off) Shipping – For transporting vehicles and heavy machinery via sea freight.
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Haulage Services – For commercial and large-scale transport via road freight.
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Express and Priority Shipping – Where available, for time-sensitive deliveries.
2. Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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During peak periods or due to logistical constraints, processing times may vary.
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You will receive a confirmation email with tracking details once your order is dispatched.
3. Shipping Locations
We offer shipping to:
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All major UK regions.
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Select international destinations (subject to customs and carrier availability).
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For RoRo and Haulage, specific regional coverage will be confirmed at the time of booking.
4. Shipping Costs
Shipping fees are calculated based on:
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Weight, volume, and dimensions of the shipment.
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Destination and delivery speed.
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Service type (Standard, RoRo, Haulage, etc.).
Shipping costs will be clearly displayed at checkout or during quotation.
5. Customs, Duties & Taxes
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For international shipments, customs duties, import taxes, and other applicable charges are the responsibility of the customer or recipient.
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Jexport Solutions is not responsible for delays due to customs clearance.
6. Delivery Timeframes
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Delivery times depend on the selected service and destination.
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Estimated delivery windows:
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Standard UK Shipping: 3–7 business days.
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International Shipping: 7–21 business days.
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RoRo / Haulage: Based on logistics arrangement and route planning.
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7. Tracking and Delivery Confirmation
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All shipments include a tracking number (where available).
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Tracking links will be emailed upon dispatch.
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Customers are responsible for monitoring tracking and ensuring availability at the delivery address.
8. Failed Deliveries and Returned Shipments
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If delivery fails due to incorrect address, unavailability, or refusal, additional charges may apply for re-delivery or returns.
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Please ensure that all shipping information is accurate and complete.
9. Damaged or Lost Items
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If your shipment arrives damaged or does not arrive at all, please contact our support team within 7 days of the estimated delivery date.
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Claims may require photographs, documentation, or confirmation from the shipping carrier.
10. Changes to This Policy
Jexport Solutions reserves the right to modify this Shipping Policy at any time. Updates will be posted on our website, and changes will take effect upon publication.
11. Contact Us
If you have any questions or concerns regarding this Shipping Policy, please contact us at:
JEXPORT SOLUTIONS LTD
Company number 12609668
Call us : + 447429285858
Registered office address
692 High Road, Totthenham, London, England, N17 0AE
