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Privacy Policy
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1. Introduction
This Privacy Policy outlines how Jexport Solutions, collects, uses, discloses, and protects your personal data. Jexport Solutions Ltd Registered office address
692 High Road, Totthenham, London, England, N17 0AE.
We are committed to ensuring the privacy and protection of all personal data we collect and process in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
2. Data We Collect
We may collect the following categories of personal data:
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Identity and Contact Information: Name, phone number, email address, shipping and billing addresses.
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Technical Data: IP address, browser type and version, time zone setting, device identifiers.
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Transaction Data: Payment information (e.g. partial card details via secure third-party processors), shipping preferences, order history.
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Usage Data: Information on how you interact with our website and services.
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Communication Data: Correspondence via email, phone or other communication channels.
3. How We Collect Your Data
We collect your personal data through:
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Direct interactions (e.g. when placing orders, contacting support).
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Automated technologies (e.g. cookies and server logs).
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Third-party service providers (e.g. payment processors, courier services).
4. Purposes of Data Processing
We use your personal data for the following purposes:
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To process and deliver your shipments.
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To manage payments, fees, and charges.
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To communicate with you regarding services, support, or updates.
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To maintain security and monitor usage of our services.
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To comply with legal obligations and prevent fraud.
5. Legal Bases for Processing
Under the UK GDPR, we rely on the following legal bases for processing your personal data:
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Performance of a Contract – to fulfil shipping and delivery services.
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Legal Obligation – for tax, regulatory, and fraud prevention purposes.
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Legitimate Interests – to manage our business, improve our services, and protect our systems.
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Consent – where applicable, especially for marketing or optional cookies.
6. Sharing Your Data
We may share your personal data with:
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Logistics partners, couriers, and freight handlers.
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Payment processors and financial institutions.
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IT service providers and secure cloud platforms.
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Regulatory authorities, if legally required.
We ensure that all third parties respect the security of your personal data and comply with applicable data protection laws.
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting obligations. Specific retention periods depend on the nature of the data and applicable legal requirements.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. This includes encryption, secure servers, firewalls, and regular system monitoring.
9. Your Rights
Under data protection law, you have rights including:
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Right to Access – You can request a copy of your personal data.
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Right to Rectification – You can request corrections to inaccurate or incomplete data.
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Right to Erasure – You can request deletion of your personal data (subject to legal limits).
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Right to Restrict Processing – You can limit how we use your data.
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Right to Data Portability – You can request to transfer your data to another provider.
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Right to Object – You can object to processing for direct marketing or other purposes.
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Right to Withdraw Consent – Where we rely on consent, you may withdraw it at any time.
To exercise these rights, contact us at: info@jexportsolutions.com
10. International Data Transfers
We primarily store data within the UK and EEA. If data is transferred outside the UK/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.
11. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and collect usage statistics. You can manage your cookie preferences through your browser settings or our cookie consent tool.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you via email.
13. Contact Us
If you have any questions about this policy or your personal data, please contact:
JEXPORT SOLUTIONS LTD
Company number 12609668
Call us : + 447429285858
Registered office address
692 High Road, Totthenham, London, England, N17 0AE
